Implementing IP-telephony for «Sobi Club»

Project purpose:

Telephone line optimization and processing of incoming phone calls.

Solution:

At the entrance: 6 numbers of mobile operators and 1 IP-telephony number distributed to various customer services.

For access of regular customers to the old pool of numbers, a GSM gateway was used with subsequent processing on IP PBX.

2 multi-channel numbers were additionally commissioned.

Results:

The telephone network for «Sobi Club» was updated.

The customer received a local telephone network with the following characteristics:

• Serving up to 5 simultaneous incoming calls from customers;
• Queue waiting for incoming calls;
• IVR with the possibility of redirection to the necessary service;
• Ability to control the quality of customer service by telephone;
• Using DECT phones and the existing WiFi network to increase coverage on the territory of the telephone complex;
• The ability to use mobile applications IP-telephony for incoming and outgoing calls;
• Integration into the telephone network of Internet services Viber, WhatsApp.